4.08.460 Dispute resolution with customers.
A.
1. Upon receipt of any notice of dispute from a customer about any bill, charge, or service, the franchisee shall thoroughly investigate the matter and promptly report the results of its investigation to the customer.
2. A franchisee shall not refuse service to any customer during a time of dispute.
B. If the franchisee is not able to resolve a dispute with the customer, the customer may contact the city manager.
1. The city manager will act as an informal arbitrator in an attempt to resolve the matter.
2. The city manager may formally resolve a dispute of $500.00 or on the basis of evidence presented by the franchisee and the customer.
C. For matters in excess of $500.00, the parties may mutually agree to abide by the City’s recommended resolution, or pursue the matter in any court with jurisdiction. [BC 4.08.460, added by Ordinance No. 4203, 5/6/02; amended by Ordinances No. 4613, 4/2/13, Ordinance No. 4794, 12/1/20]